F.Y B.COM
SEMESTER - 2
DEVELOPING COMMUNICATION SKILLS IN ENGLISH
(DCSE)
MCQS - MARCH 2018
1) Formal Channels of communication in an organization are designated and controlled by __________
A) Management
B) Subordinate Staff
C) Media
D) Employees
2) With which of the following options is the Statement - "During oral presentations speakers sometimes tend to present things in an exaggerated style”, associated with _______
A) Pre-requisites of Oral Presentations
B) Disadvantages of Oral Presentations
C) Advantages of Oral Presentations
D) Components of Oral Presentations
3) With which of the following component, according to social psychologists is attitude associated?
A) Cognitive component
B) Altitude component
C) Neurological component
D) Paradigm component
4) Which of the following songs can be associated with grapevine?
A) I heard it to the grapevine by Beetles
B) I heard it through grapevine by Marvin Gaye and Gladys Knight.
C) I heard it through grapevine by Gad Martin and Knight Glade.
D) I heard it through grapes and wines by Elton John and Caxton.
5) Which of the following options can be termed as a netiquette?
A) Avoid prioritizing the need for information.
B) Avoid editing e-mails before sending them.
C) Avoid Composing compact and meaningful messages.
D) Avoid not giving space between the sentences of the message.
6) Why should a Candidate gather information about the position for a job interview?
A) To answer question “Why do you want to join this organization"?
B) To answer questions related to the roles and responsibilities in the organization.
C) To answer questions related to the offered salary.
D) To show interest in the organization.
7) In which of the following cultures is silence perceived as a negative trait?
A) Gulf Culture
B) Western Culture
C) Eastern cultural
D) Middle East Culture
8) With which of the following options is the ‘Five - K approach' associated?
A) SWOT Analysis
B) Oral Presentations
C) Job Application
D) Job Interviews
9) Identify and mark the limitation of formal communication from the options given below.
A) Formal communication is not dry
B) Formal communication can be affected by Redtapism
C) Formal Communication ensures smooth
D) Formal communication is based on organisational needs and Objectives
10) Read the given situation and identify the Weakness from the options given below....
Nishita is a 21year old sincere graduate. Her parents want her to give up Studies and go for job to the family.
A) Nishita should not take up a job.
B) Nishita's family faces financial crunch.
C) Nishita should take up a job
D) Nishita is a young graduate
11) Why are Grievance Interviews conducted?
A) To seek information from an employee who is leaving.
B) To discourage dissatisfactory organizational behavior.
C) To listen complaints of employees in an organization.
D) To encourage grievances.
12) Which one of the following options is not a barrier to listening?
A) Avoiding listening to complex information.
B) Being distracted.
C) Avoiding the assumption that speaker is giving unimportant information.
D) Being pre-judgmental about the speaker.
13) Read the following statements, then choose the most appropriate option from those given below.
Statement A : Organizations can exist without grapevine.
Statement B : Grapevine negates the need for an outlet of one’s apprehensions.
A) Both the Statements : A & B are incorrect.
B) Only Statement B is correct.
C) Both the Statements : A & B are correct.
D) Only Statement Ais correct.
14) Identify and mark from the following options, the one which is the characteristic of Gossip.
A) Gossip is always unsubstantiated.
B) Gossip is a hearsay of a personal nature.
C) Gossip is always predesigned.
D) Gossip is not a tool in the hands of the employees and management.
15) The popular perception that Germans are reserved, formal and blunt, is an example of _______
A) Archetype
B) Ethnocentrism
C) Stereotype
D) Regionalism
16) What does the division of the speaker's body weight equally between both the feet indicate about the speaker?
A) The speaker is comfortable.
B) The speaker is not prepared.
C) The speaker is in hurry.
D) The speaker is nervous.
17) Read the given situation and identify the most appropriate Opportunity for Rashmi.
Rashmi has been working for 15 years as a typist to provide for her old mother. She is not computer sawy and her company is going for complete digitalization.
A) Rashmi should look for another job.
B) Rashmi should give up the present job.
C) Rashmi should support her mother.
D) Rashmi should learn computers.
18) Choose the most appropriate answer to the job interview questions - 'what is your weakness'?
A) I tend to miss minute details at times though i am trying to be attentive.
B) l am trying to think of one that I may have.
C) I do not have one.
D) I am not good at team work but, good at controlling.
19) Which of the following options contributes in improving intercultural Communication?
A) Avoid considering other's customs as inferior
B) Avoid empathizing with the cultural differences
C) Be judgmental about Cultural differences
D) Be rigid about the cultural assumptions
20) Which will be the most appropriate answer in a job interview when the candidate does not have the an to the question asked?
A) Please enlighten me.
B) l am sorry, I do not understand the question.
C) I know the answer but cannol express.
D) l am sorry, I am not able recollect the answer.
21) According to Nishiyama the cultural element that formulates the first impression of the Japanese person belonging to any other community is ______
A) Perception of time & attitude towards religion
B) Brands and prices of clothes and accessories
C) Food and dressing habits
D) Greetings and shakehands
22) identify the most important characteristic of Performance appraisal interview from the options given be
A) Evaluates employability skills
B) Instructs employees to mend their behavior
C) Evaluates the on job performance of the employees
D) Selects new employees
23) With which of the following terms is ‘What's-in-it-for-me’ rule associated in oral presentations?
A) Audience Analysis
B) Data Collection
C) Preparing Outline
D) Defining Objective
24) Choose the inappropriate answer to the job interview question - ‘Tell me something about yourself'.
A) l am Jignesh Patel and my father is in railways and my mother is a homemaker.
B) My name is Jignesh Patel, I am sincere and hardworking.
C) l am Jignesh Patel from The Mahraja Sayajirao University of Baroda.
D) l am Jignesh Patel and I am a B.Com student
25) Read the following situation and identify Mr. Mehta's biggest strength.
Mr. Mehta is a fifty-two- year old engineer for twenty five years. He got an Opportunity to work abroad from the company but has ailing bedridden parents.
A) Mr. Mehta is an engineer.
B) Mr. Mehta is fifty two years old.
C) Mr. Mehta got an opportunity to work abroad.
D) Mr. Mehta is an engineer for twenty five years.
26) Fill in the blank : Self development brings about the ________.
A) Denial of self-esteem.
B) Alleviation of self-esteem.
C) Enhancement of self-esteem.
D) Disillusioning of self-esteem.
27) Read the foliowing statements and then choose the most appropriate option from those given below:
Statement A: Grapevine Communication can lead to information distortion.
Statement B : Grapevine Communication may lead to filtering of information.
A) Both the Statements A & B are correct.
B) Only Statement B is correct.
C) Only Statement A is correct
D) Both the Statements A & B are incorrect.
28) The influence of interactions with teachers and colleagues on an individual's attitude is the example of...
A) Traditional influences
B) Background influences
C) Parental influence
D) Social and peer influences
29) Identify the most appropriate option from those given below regarding the steps of preparing oral presentations.
A) Defining Objective ---> Preparing Outline ---> Audience Analysis ---> Data
B) Preparing Outline ---> Audience Analysis ---> Data Collection > Defining Collection Objective
C) Defining Objective ---> Audience ---> Data Collection ---> Preparing Outline
D) Audience Analysis ---> Defining Objective Analysis ---> Data Collection ---> Preparing Outline
30) What does the image given below indicate and signify?
A) Probability chain grapevine.
B) Cluster neh grapevine.
C) Single strand grapevine.
D) Gossip chain grapevine.
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