RETAIL BANKING (MCQS) - Study For Buddies

Sunday, February 14, 2021



MCQs - 50

1. Banking is ______ of modern Commerce and Trade. 

A. back bone
B. Blood 
C. Both A & B 
D. None of these 

2. Which of the following institutions is not a bank? 


3. Which of the following Bank is a Central Bank? 


4. Which of the following is a function of central Bank? –

A. accepting deposits of money from public with a purpose of lending or investment 
B. Agency function of the Bank 
C Credit Creation
D. Banker to the Government 

5. Following is not a function of Central Bank. 

A. Banker's bank and Supervisor
B. Lender of last resort 
C. Controller of money supply and credit 
D. Discounting Bills of exchange 

6. Which of the following has retail banking concept? 

D. A & C 

7. Which of the following is not the advantage/significance of retail banking? 

A. loyalty 
B. Less fluctuation in demand 
C. Risk is spread 
D. Risk is more 

8. Which of the following targets to individual segment? 

A. Retail Banking 
B. Wholesale Bank 
C. Corporate Banking 
D. B & C both

9. Which of the following is the character of Corporate Bank?

A. B to C approach 
B. Low returns
C. Less impact of NAP 
D. More laborious monitoring and recovery 

10. The size and cost of deposits in retail banking is______ as compared to corporate banking? 

A. average size of deposit is small and cost of deposit is relatively less 
B. average size of deposit is large and cost deposit is relatively high 
C. Both A and B 
D. None of the above

11. Ticket size of loans in retail banking is ________

A. small 
B. Large 
C. Medium 
D. None of these

12. Although retail banking is, for the most part, mass market driven, many retail banking products may also extend to _____ and ______ sized business.

A. Cottage, small 
B. small, medium
C. Medium and public sector 
D. None of these 

13. The retail banks offer loans at ______ or _______ fact to the consumers.

A. Prime, subprime 
B. A & B both 
C. Simple or flat 
D. None if these 

14. Which of the following is not a service provided by retail banks? 

A. savings account 
B. Remittance 
C. Personal loans 
D. Consultancy 

15. Attractive interest spreads since spreads are wide, since customers are too _______ to bargain effectively. 

A. fragmented 
B. Entire 
C. Large 
D. None of these 

16. Historically banking in the Indian scenario before was identified with lending to business and corporate clients for working capital and project financing. 

A. 1940s 
C. 1960s 
B. 1950s 
D. 1970s 

17. Historically banking in the Indian scenario before 1960s was identified with lending to business and corporate Clients for _______and project financing.

A. Fixed Capital 
B. Working Capital 
C. Intangible Capital 
D. Human Capital

18. The traditional forms of banking in the period before 1960s were restricted to clients and satisfy their total banking requirement. 

A. Class 
B. Mass 
C. Retail 
D. None of these 

19. Before 1960s banks delivered services, various products, instruments and facilities to serve ______

A. retail customer’s 
B. Corporate customers 
C. Both A & B 
D. None of these 

20. Current account is and _______

A. operative account 
B. Inoperative account 
C. Both A & B 
D. None of these 

21. The operative accounts like currents accounts for extending the services formed an _________ part of the services before 1960s.
A. integral 
B. Incidental 
C. Aggregate 
D. A or C

22. The services provided before 1960s by the banks were structured keening in mind ________the needs and requirements of the corporate customers. 

A. Messy and complex 
B. Straight and simple 
C. Messy and simple 
D. Straight and complex 

23. Over a period of time with expansion of the needs and wants of customers banks Redesigned their _________

A. product 
B. Service
C. Product and service 
D. Product and service paradigm

24. The banks needed to develop_______ product to meet the manifold and diverged growth of organizations 

A. specialized and sophisticated 
B. Specialized
C. Sophisticated 
D. None of these

25. After 1960s _______ was unable to service the diverse needs.

A. legacy architecture 
B. Functional focus
C. Modern paradigm 
D. None of these

26. As legacy architecture of banks was unable to service the diverse needs emergence banks with ______ came it to existence. 

A. functional focus 
B. monitory focus 
C. managerial focus 
D. none of these

27. The evolution of banking was a ______ process with the broading of the customer’s base

A. Slow 
B. Fast 
C. Continuous 
D. None of these

28. With evolution of banking the customer base changed from _______ to ______over a period of time 

A. heterogeneous, homogenous 
B. homogenous, heterogeneous
C. None of these 
D. A and B 

29. Redesigning of their products and services model/paradigm are ____ and _____ banking.

A. corporate retail 
B. retail, wholesale 
C. Wholesale, corporate 
D. None of these 

30. The evolution of retail banking in India can be traced back to the entry of _______

A. retail-banks 
B. wholesale bank 
C. Foreign banks 

31. Full form of PSB is _______

A. Police service bank 
C. People's service bank 
B. Public savings bank 
D. Public Sector bank

32. The conventional banking business by PSBs was done on a more ______ approach. 

A. specialized 
B. generalized 
C. moderate 
D. none of these 

33. _____ and ______ segmentation was adopted within the overall business plan of banks

A. Customer, industry 
B. Industry, agriculture
C. Agriculture customer 
D. A & C 

34. Products and services based on specific consumer segments offered by PSBs were ______ in a focused way before 1970s. 

A. attempted 
B. not attempted 
C. Successfully attempted
D. unsuccessfully attempted 

35. Foreign banks operating in India-se the trend in the ____and _____and came out lab consumer banking models. 

A. late 1950s: early 1960s. 
B. late 1960s; early 1970s 
C. late 1970s, early 1980s
D. Late 1970s, early 1990s

36. In fate 1970s and early 1980s foreign operating in India came out with their customer banking model with _____and ______ product specifically targeted at the personal segment 

A. hybrid liability, asset 
B. homogenous liability, asset 
C. hybrid asset, liability 
D. none of these 

37. Consumer backings models with hybrid liabilities and assets specifically targeted at the _______

A. industrial segment 
B. personal segment 
C. A & B both " 
D. none of these 

38. ______and_______ banks were the pioneers in introducing hybrid liabilities and asset products. 

A. Dena bank, Axis Bank 
C. BOB, BOl 
D. Standard Chartered bank, Grind lays bank 

39. ______ created waves in the early 1980s with their credit card products and spurred the retail banking space. 

A. State bank of India 
B. State Bank or Travaricore 
C. Bank of Baroda 
D. Citibank

40. Citibank created waves in the early ______ with their credit card products and spurred the retail banking space. 

A. 1980s 
B. 1977s 
C. 1960s 

41. Citibank created waves in the early 1980s with their ______product and spurred the retail banking space. 

A. credit card 
B. Debit card 
C. fixed deposit 
D. none of these 

42. _______and______ were the two of the early players in the credit card business in the PSBs space

A. Bank of Baroda, Bank of India 
B. Bank of India, Andhra Bank 
C. Bank of Baroda, Andhra Bank 
D. State Bank of India, Bank of Baroda 

43. The new generation private sector banks entered in ______

A. early 1960s. 
B. early 1970s 
C. early 1980s 
D. early 1990s 

44. The entry of new generation of ____ in early 1990s has created a new approach to retail banking by banks. 

A. foreign banks 
B. Private Sector banks 
C. Wholesale banks 
D. None of these

45. The new generation of private banks had posed a ______to the retail business of foreign banks that had by then well defined business models for retail banking

A. good relation 
B. threat 
C. link 
D. none of these
46. PSBs entered the market space with _____and ______ for retail aggressively. 

A. Technology initiatives redefined business models 
B. organizational initiatives and redefined business models 
C. redefined capital model, economic technology 
D. none of these 

47. In _______ and resultant _______ the PSBs could capture their share of the pie in retail banking. 

A. communist economic environment opportunities 
B. Socialist economic environment, opportunities 
C. liberalized economic environment, opportunities 
D. none of these 

48. The focus of retail banking is on _____and______ the market share and ______

A. chasing, creating, capital base 
B. capturing, creating, asset base 
C. capturing, improving, customer base 
D. creating, improving, data base 

49. Which of the following is factor has not catapulted the scope of retail banking in India?
A. Strong economic fundamentals 
B. emergence of new customer segments 
C. explosion of service economy 
D. conventional banking business 

50. Explosion of service economy in addition to manufacturing space has ______the scope for retail banking business in India. 

A. slowed down 
B. catapulted 
C. maintained at the same space 
D. none of these

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